If you find it necessary to make a complaint about the service you have received, in the first instance this will be dealt with under iFLG’s internal Complaints Procedure. If you are remain unhappy with our response, you may be able to ask the Legal Ombudsman to consider your complaint The Legal Ombudsman’s details are set out below:

The Legal Ombudsman
PO Box 15870
Birmingham B30 9EB
Telephone: +44 (0) 300 555 0333

Please note that you should bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us.